This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering
system, and order data. Yahoo! automatically collects order information but
may only use this information in the aggregate. If you accessed this store
through Yahoo! Shopping, Yahoo! also automatically collects information
about your shopping experience. Please see the
information about how Yahoo! uses this information.
AND OTHER LEGAL STUFF
We take your business seriously. We will always work very hard to fill your order in a timely manner. If any item(s) you purchase are on back order, we will notify you within 48 hours of purchase. You will have the option to keep the item(s) on back order status, or cancel your order and your payment method will NOT be charged.Item(s) keep on back order will ship as soon as they arrive to us.
OUR 10 DAY GUARANTEE
StJoeMusic.com Return Policy
If you are not completely satisfied with your purchase from StJoeMusic, you may return it for a refund or in store credit of the product purchase price. We give you a full 10 days from the shipping date to make your decision.
The following items are only returnable if defective for in store credit only or manufacturers warranty refund, or replacement; strings, reeds, tubes, earbuds, earplugs, recorders, tin whistles, flutophones, "world" wind instruments, harmonicas, raw-frame speakers, drumheads, drumsticks, turntable cartridges, fog fluid, microphones, speaker enclosures and cabinets, clothing/footwear, body jewelry, cleaners, polishes and polishing cloths,Drum Sets, Software/soundware, cassettes, CDs, DVDs, videos, sheet music, instructional books and any brass/wind instrument.
StJoeMusic only accepts returns made within the first 10 days from shipment.
Should you find it necessary to return any merchandise, it must be shipped within this 10-day guarantee period. Please call or email us for a Return Authorization Number. All returned items be in the original packaging complete with all components including the warranty card and owner’s manual and show no signs of wear or abuse; otherwise the return may be refused. Credit card returns are issued a credit for purchase price. Refunds are made for product value only, excluding shipping and handling charges.
Items priced at $1000.00 or more must be returned within 5 days of shipment. Should you decide to return your item(s), please Call or Email us for a Return Authorization Number.
SPECIAL ORDER ITEMS Cannot Be Cancelled.
All returns must:
1. Include a Return Authorization Number;
2. Be in the original packaging complete with all collateral materials such as cases, straps, cables, care kits, certificates of authenticity, warranty cards, manuals, and any other materials that originally shipped with the instrument;
3. Be in brand-new condition, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs, dings, or scrapes on the instrument or collateral materials.
4. Shipping, Handling and Processing Fees may apply to all item(s) returned for reasons other than maunufacturers decfect.
Policy Subject To Change Without Notice.
In the event of a refund, we will inspect any returned item and issue a refund accordingly.
Refunds may take up to 21 days to process and shall be made via, check, or direct credit to method of payment, at our discretion.
All Item(s) are to be inspected upon receipt. Any damage must be reported to the DELIVERY DRIVER immediately upon receipt. Failure to do so, may result in a loss of claim for damaged item(s).
Some items may take longer to ship than others, We make every effort to get you your item(S) as soon as possible, however, we cannot guarantee all shipping times.
Why Am I being charged for shipping on this item?
You either have not ordered $99.00 worth of products to qualify for free shipping
The item you have order is considered a freightable item. Some items such as some drum sets, cabinets, amps, and others are what is considered overweight items and must be shipped as freight. These items are subject to extra charges when we ship them to you. Wherever possible St Joe Music tries to offset this cost by making the price of our items a little lower to help out. Still not a good enough answer? Call or email us and we can work it out with you. We want you to be happy with your shopping experience and get the gear you need at the best price possible.
any changes will be posted and changes will only apply to activities and information on a going forward, not
you understand how any personal information you provide will be used.
please review the privacy policies posted at those sites.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when
voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This
information is only used to fulfill your specific request, unless you give us permission to use it in another manner,
for example to add you to one of our mailing lists. Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking
technology are useful for gathering information such as browser type and operating system, tracking the number
of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for
visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you
previously provided personally identifiable information, cookies may be tied to such information. Aggregate
cookie and tracking information may be shared with third parties. Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or
investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent
actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place.
The information is not provided to these companies for marketing purposes. Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who
have agreed to keep information secure and confidential) have access to this information. All E-mails and
newsletters from this site allow you to opt out of further mailings. Privacy Contact Information
By e-mail: email@example.com
WE TAKE FRAUD SERIOUSLY. IF YOU ATTEMPT TO MAKE A FRAUDULENT PURCHASE FROM STJOEMUSIC.COM WE WILL DILIGENTLY ASSIT IN THE INVESTIGATION AND PROSECUTION. OUR FRAUD INVESTIGATION TEAM WOKS WITH ALL CARD ISSUING COMPANIES.